RIGHT OF WITHDRAWAL Italy

According to Codice del Consumo (D.Lgs 206 6th September 2005) if the User is the final customer (the purchase is not connected to any business) and does not provide any partita IVA, has the right to rescind the purchase agreement for any reason and without any explanation. In this circumstance, the User will be charged of 12€ to cover the shipping cost. The User must post, within 14 (fourteen) days from the delivery, a traceable letter with acknowledgement of receipt to CU ARTIGIANA DI MERONE PASQUALE Via Romani 134 80048 Sant’Anastasia (Naples-Italy) o send an e-mail to cuartigiana@libero.it. When Cu Artigana will receive the letter/email, will communicate to the User the return instructions, that will be collect by our Courier driver and delivered to Cu Artigiana.

RIGHT OF WITHDRAWAL Rest of UE

According to Codice del Consumo (D.Lgs 206 6th September 2005) if the User is the final customer (the purchase is not connected to any business) and does not provide any partita IVA, has the right to rescind the purchase agreement for any reason and without any explanation. The User must communicate it by sending an email to cuartigiana@libero.it within 14 (fourteen) days from the delivery. When Cu Artigana will receive the email, the User will ship the product back at its own expense , by a Courier company with a traceable parcel, at CU ARTIGIANA DI MERONE PASQUALE Via Romani 134 80048 Sant’Anastasia (Naples-Italy).

REFUND

The refund will be issued after Cu Artigiana receives back the product.

Faulties and compliance

The user has the responsibility to inspect packages and Products when they are delivered, and in case of any damage or faulty item, must notify it to the Company within 1 day from the delivery. In the event of a faulty item, Cu Artigiana will replace that product by exchanging it.
The lost or damage risk is automatically transferred to the User when the User or anyone on his behalf (and not the Courier driver) acquires physical possession of the goods.
The exchange timeframe depends from the manufacturer, and it is not possible to ask for any compensation to Cu Artigiana for any exchange delay.

How to cancel an order

To cancel an order, send an email to cuartigiana@libero.it before 10am of the following day you received the Order Confirmation, including the order number. If you cancel the order, the Company will not ship any Product, and will refund the amount you paid (except collection fees) by bank transfer on the bank account number you provide. After 24 hrs the order cancellation request has been received, the purchase agreement ends. However the User still keeps the right of withdrawal.